The team at Dale Antoine’s American Family Agency include, pictured from left to right, Roger Swart, Dale Antoine and Amy Murphy.

Dale Antoine, an American Family Insurance agency owner in Howard has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.

“An extraordinary customer experience is a top priority at American Family and our agency owners are a critical part of accomplishing that,” said Ann Hamilton, American Family Insurance customer experience vice president. “The select group of agency owners who have attained the American Star Excellence in Customer Experience Certification have, according to their customers, consistently provided that outstanding service that is a differentiator for us among insurance providers.”

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family Insurance agency owner.

Dale Antoine has been an agency owner for American Family since January 1993. His agency office is located at 2514 Glendale Avenue Suite B in in the Village of Howard.